We started TouchTec because we believed businesses deserved better than pushy photocopier salespeople and disappearing support. We wanted to build a company around proper service and long-term relationships.
TouchTec was founded on a straightforward idea: businesses deserve better than automated phone systems, pushy sales tactics, and photocopier companies that vanish after you sign the contract.
We saw too many organisations stuck with suppliers who treated them like account numbers. Where "support" meant waiting on hold for twenty minutes. Where the relationship ended the moment the ink dried on the paperwork.
So we built TouchTec differently—around real people, honest advice about photocopiers and print management, and long-term support. We focus on understanding what you actually need and being there when you need us.
That's still how we operate today. And it's why our clients choose to stay with us.
Too many firms reduce customers to numbers on a spreadsheet.
At TouchTec, every customer matters—whether you're a start-up or a global enterprise.
Our vision is simple: to be the photocopier company where quality equipment meets proper service, and where long-term customer relationships matter more than quick sales.
Our mission is to supply reliable Konica Minolta photocopiers and print management solutions backed by honest advice, fast service, and a UK-based team that genuinely cares.
We do this by listening first, understanding your printing needs, and recommending photocopiers and software that are reliable, cost-effective, and easy to use.
We're not here to push the most expensive equipment or tick boxes on a sales quota. We're here to help you get the right photocopier for your business and support you for years to come.
We do business the way we'd want it done if we were the customer.
Before we make you a proposal, we make you a promise: to be open, honest, and truthful from the very start. No hidden agendas.
We only recommend what you truly need—not what's easiest for us to sell. If a simpler solution works, that's what we'll suggest.
We focus on keeping clients, not just winning them. That means ongoing support, regular check-ins, and being there when you need us.
You'll speak to real people. No automated systems. No call centre scripts. Just knowledgeable humans who care about solving your problems.
We'll be honest with you. If something isn't right, we'll tell you. If there's a better way, we'll recommend it—even if it costs us a sale.
We'll stick around. After installation, we don't disappear. We're here for training, support, optimisation, and whatever else you need.
We'll keep our promises. If we say we'll do something, we do it. Two-hour response times. Regular check-ins. Proactive support. It's all part of how we work.